After-Sales Maintenance Policy

 

Updated on Oct.20, 2025

 

This After-Sales Maintenance Policy (“this Policy”) apply to all products and services purchased on this website at https://bitmainminers.shop (collectively, “this website”), as well as to our Products and Services purchased from any other source. The customer (as defined in Article 1.1 of this Policy, “customer” or “you”) acknowledges that this Policy constitute the basis for the rights and obligations of both parties and shall remain in effect at all times. Where mandatory provisions of law or specific agreements between the parties provide otherwise, such provisions or agreements shall prevail.

 

Special Reminder:

Before agreeing to this Policy, you should carefully read the terms and conditions of this Policy. Please read thoroughly and ensure you fully understand all provisions, especially those that exclude or limit liability. Provisions excluding or limiting liability are highlighted in bold or capital letters and should be given particular attention. If you have any questions about this Policy, you may contact our after-sales department for consultation.

 

If you click on the “I Agree” button on the Repair Ticket creation webpage and create your Repair Ticket, it means that you have completely read, understood and are voluntarily bound by this Policy. BITMAIN DEVELOPMENT PTE. LTD. and/or its affiliates (“BITMAIN” or “We” or “us”) reserve the right to amend this Policy at any time to the maximum extent permitted by the applicable law. Once amended terms are published on this website, they shall take effect automatically. If you purchase or use any of our products or services, you are deemed to have agreed to and accepted all provisions of this Policy.

 

CONSUMER LAW: FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS POLICY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS AND YOU SHOULD CONSULT THE COMPETENT AUTHORITIES IN YOUR COUNTRY OF RESIDENCE FOR FURTHER INFORMATION ON THESE RIGHTS.

 

Article 1 Definition

 

Unless otherwise defined, the following terms used in this Policy shall have the following meanings:

 

1.1 “Customer” means natural person, legal entity or other organization that registers and purchases our Product(s) or Service(s) on this website, and/or purchases our Products or Services from other sources.

 

1.2 “Product(s)” and “Service(s)” refer to products or services displayed and sold on this website, including, but not limited to, mining machines, power supply units (PSU), containers, and after-sales testing and maintenance services, etc.

 

1.3 “After-Sales Maintenance Service” and “Maintenance” refer to testing and maintenance services provided by us, our affiliates, or our designated third parties for Products purchased by Customers. After-Sales Maintenance Service includes Maintenance within the warranty period and Maintenance after the warranty period’s expiry. Depending on the types of product failure, we may adopt different resolutions, including repair, replacement of parts, replacement of the entire Product (i.e., replacement in lieu of repair), or repair through cannibalization, etc.

 

1.4 “Warranty Period” also means the free After-Sales Maintenance Service period, starting from the date of dispatch (as such date is indicated on this website). The different warranty periods for different products could be checked on the webpage of sales or in the Repair Guide. If there is any doubt, the Warranty Period as finally verified and confirmed by BITMAIN shall prevail.

 

1.5 “DOA” means your request for Maintenance of the Product within 30 calendar days from the date of dispatch (as such date is indicated on this website) after you purchase a Product on this website.

 

1.6 “Second DOA” means your request for Maintenance of a repaired or replacement product within 15 calendar days from the date of dispatch of the repaired or replacement product (as such date is indicated on this website).

 

1.7 “Replacement Product” means the Product of the same type or specifications provided to replace the defective Product or Product of the same brand with hash rates no less than that of the defective Product. Replacement Product may not be a new Product but in good working condition. The warranty period of the Replacement Product will be the remaining warranty period of the original Product calculated from the date of dispatch of the original Product, except when the warranty is voided in accordance with the terms and conditions of this Policy.

 

1.8 “EOS” means end of After-Sales Maintenance Service.

 

Article 2 Request for After-Sales Maintenance Service

 

2.1 If the Product you have purchased is found to be defective, you need to create a repair ticket (“Repair Ticket”) on this website. You may refer to the following webpage for additional details: https://support.bitmain.com/hc/en-us/articles/226760527-How-to-create-or-edit-a-Apply-for-Repair-ticket.

 

2.2 You should carefully read this Policy, as well as the Repair Guide and How much does a repair cost? before creating a Repair Ticket. You acknowledge and agree that if your Product cannot be serviced free of charge, you will be charged maintenance fees. You shall only create a Repair Ticket if you agree and accept the terms of this Policy, the Repair Guide and How much does a repair cost? Otherwise, please do not create a Repair Ticket. If you have any questions about any term of this Policy or the Repair Guide or the charging standards, please contact our after-sales service support staff.

 

2.3 The information provided in the Repair Ticket (including, but not limited to, product type, SNs (including but not limited to the entire Product, control board, power supply unit, hash board), logs, quantity, tracking number, contact information and delivery address) must be accurate and complete. Otherwise, we have the right not to provide Maintenance and all losses shall be borne by you.

 

2.4 You should upload the correct tracking information when creating the Repair Ticket, and dispatch the Product within 72 hours of the Repair Ticket creation date, and ensure the Product arrives at our service location that you selected within 15 days from the Repair Ticket creation date. You shall bear all costs, risks of loss of or damage to the Product, if you fail to update the tracking information or dispatch the Product within the stipulated time, or if the Product fails to arrive within the stipulated time.

 

Article 3 Sending for Maintenance

 

3.1 You should, at your own expense, deliver the Product to the service location of your choice in accordance with our instructions. Using sea freight to deliver defective Product is not allowed as the ANTMINERS are susceptible to moisture damage.

 

3.2 Before delivering the Product, please backup and delete personal data, software programs or any other important personal information (collectively, “Data”), but please retain Product logs and other software/data necessary for after-sales testing and maintenance. During Service, it is possible that your Data will be lost or damaged or we may send you a Replacement Product, and we do not take responsibility for damage or loss of Data if you fail to back up or delete Data as required.

 

3.3 In order to prevent damage during transportation, you must use moisture-proof packaging filled with sufficient cushioning material. (e.g., pearl cotton). We suggest that you use the Product’s original packaging. You shall bear the risk of loss or damage to the Product that you send for maintenance during transportation. In the event of any loss or damage occurring in the transportation, you must resolve the matter directly with the carrier. Your failure to properly pack the Products (including unpacked Product, Product without cushioning, inappropriate packaging materials, etc.) may void the warranty. In addition, you will be charged return packaging fee for the Product according to the How much does a repair cost?.

 

3.4 UNDER THE FOLLOWING CIRCUMSTANCES, WE HAVE THE RIGHT TO REFUSE ACCEPTING YOUR PARCEL:

 

(1) You have not created a Repair Ticket properly or at all.

(2) You have not paid the freight.

(3) Upon receipt, the Product has no appropriate packaging or the packaging is severely damaged.

 

We may, as a courtesy, still accept your parcel for your convenience, but you remain responsible for the freight, the risk of loss or damage to the Product during transportation, any warranty void and any loss of product revenue. Our acceptance does not waive your responsibilities.

 

3.5 In the absence of any of the circumstances specified in Article 3.4, we will sign for the parcel and unpack it to inspect the Product failure situation. You should be aware that: except in the case of Non-maintenance or Mixed boards under this Policy, we will repair the Product while disassembling and inspecting the Product; you cannot ask us to directly return the product without repair.

 

3.6 You agree that we do not need to return the defective Product or parts that are replaced. The Replacement Product or parts may not be new, but they must be in good working condition and perform functions substantially similar to the replaced Product or parts. The warranty period for the Replacement Product or replacement parts will be the remaining warranty period of the original Product.

 

3.7 In order to improve our service efficiency, you agree that we may, at our sole discretion and based on actual conditions, choose whether to repair or replace the Product or any part thereof. Where replacement of the Product is adopted, you should provide documents proving the Product has lawfully entered the country where the service center is located; and you acknowledge and agree that ownership of the shipped-in Product transfers to us upon arrival at the selected service location, and we will provide you with the Replacement Product accordingly.

 

3.8 If you send the hash boards separately for repair, please note that due to technical reasons, the performance of repaired hash boards may differ from the original hash boards. Such differences are normal and reasonable and do not constitute any defect or quality issue, and do not in themselves support a repeat repair request.

 

Article 4 Maintenance Policies

 

4.1 Free Maintenance

 

4.1.1 Regardless of whether the product is within the warranty period or not, you are responsible for the shipping cost to send it to the service center. Unless otherwise specified in this Policy, after the repair is completed, we will cover the cost of shipping the product back to you from the repair center. If a product sent to the repair center is identified as having a DOA or a Second DOA issue, we will provide corresponding coupon compensation for the shipping cost of that specific product, subject to your provision of authentic proof of the freights you have paid.

 

4.1.2 You should create a Repair Ticket on our website within the warranty period (the time of the Repair Ticket will be shown on the website), and deliver the Product to the service location of your choice as identified in the Repair Ticket within 15 days from the date of the Repair Ticket. If the Product does not arrive at the service location on time, we will determine whether the Product is within the warranty period based on the actual arrival date.

 

4.1.3 If you need to extend the Warranty Period, please purchase extended warranty service via BITMAIN’s official channel. The extension shall be determined and governed by the separate extended warranty agreement and its terms.

 

4.2 Non-maintenance

 

4.2.1 WE RESERVE THE RIGHT TO MAKE SUCH DIAGNOSES AS MAY BE NECESSARY IN ORDER TO DETERMINE THE CAUSE OF THE DEFECT. WE WILL NOT PROVIDE MAINTENANCE SERVICE UNDER THE FOLLOWING CIRCUMSTANCES:

 

(1) Product has been lost before arrival at the service location.

(2) Product is damaged due to the use of third-party over-frequency software.

(3) Any Product other than ANTMINER and other official products of our brand.

(4) Scratches or other cosmetic damage to Product surfaces that do not affect the operation of the Product.

(5) Fraud as determined by us, including, but not limited to, deliberately forging or replacing barcodes/SNs of Products or parts, purchasing such forged/replaced Products or parts and requesting after-sales service accordingly, or other attempts to obtain After-Sales Service that the Customer is not otherwise entitled to. Products and parts that do not have the original barcodes will not be eligible for Maintenance.

(6) A notification of EOS of a certain Product model has been issued and the period of notification has expired.

(7) If any of the following situations occur and the Product is determined as scrapped, we will not repair the Product:

  1. Products scrapped due to operation beyond product parameters (e.g., operating beyond specified ambient temperature/humidity, deleting operation records deliberately, flashing or incomplete logs, altering parameters);
  2. Repeated restarts of 10 times or more after the Product is down (including manual or via third-party software/API);
  3. Your failure to upgrade to the latest firmware after our notification (we may notify via email, messaging, etc.; you are obligated to upgrade the firmware; you shall bear losses arising from your failure to timely upgrade as we notified);
  4. Overheating-related scrap due to multiple high-temperature incidents before Product’s failure, and the Product operated under overheated conditions;
  5. Overheating-related scrap due to significant limescale in water distributor and poor water quality causing internal blockage;
  6. Overheating-related scrap due to excessive dust in operating environment causing severe heatsink blockage;
  7. Hash boards with large-scale corrosion/oxidation that cannot be repaired;
  8. Product’s Warranty Period expires and cannot be repaired.

(8) Products that have been repaired through cannibalization by third parties, rather than by us or our authorized service providers.

 

4.2.2 For the Product that meets the Non-maintenance circumstances, such Product will be returned at your own cost. You have to pay the return freight and any storage fee (if any) first before the Product’s return.

 

4.3 Maintenance with Charges

 

4.3.1 WE RESERVE THE RIGHT TO CHARGE FEES FOR MAINTENANCE SERVICES UNDER THE FOLLOWING CIRCUMSTANCES:

(1) Product with an expired warranty, including (i) the warranty of the Product has expired when the Repair Ticket is created (as such date is indicated on this website); or (ii) the Product does not arrive at the service location within the time period described in Section 4.1.2 of this Policy, and the warranty of the Product has expired when the Product arrives at the service location.

(2) Voided warranty due to:

  1. Product damage caused by not operating in accordance with specified product parameters (including but not limited to temperature, humidity, altitude, etc.), or failure to install, use, maintain, and service the Product in accordance with the instructions and manuals;
  2. For water-cooled miners, Product damage caused by failure to provide proper operating conditions in accordance with specified parameters (including but not limited to significant higher/lower ambient temperature or non-compliant water quality);
  3. Product damage or loss caused by improper actions such as dropping, breakage, accident, theft, misuse, abuse, negligence, improper operation, improper installation, or non-compliant maintenance and storage;
  4. Product  damage  caused by  physicalinterference, including but not limited to overvoltage, undervoltage, electric leakage, moisture, fire, corrosive environment, surge, extreme temperatures, lightning, transportation, and extreme environment;
  5. The entire Product, the board, orcomponents of the board are crushed, broken, burnt, dropped, or damaged due to improper operation;
  6. Damage to the entire Product, the structural components, the parts, orcomponents of the parts caused by immersion in liquid or by excessively harsh operating environments, resulting in issues such as moisture, oxidation, corrosion and short circuit;
  7. Product damageor loss caused by natural disasters, including, but not limited to, floods, lightning, fires, earthquakes, tsunamis and lightning strikes, etc.;
  8. Disassembly or alterationof Product by anyone other than us or our authorized service providers;
  9. Product damageor failure caused by use of power supplies, parts or units which are neither supplied by us or our authorized providers;
  10. Unauthorized changes on firmware or hardware using any third party’s product(s);
  11. Product damageor failure caused by the use of unauthorized firmware or drivers, including but not limited to unauthorized firmware that enables users to apply an over-frequency setting;
  12. Product damageresulting from non-commonality and/or incompatibility with current and/or future versions of operating systems, software and/or hardware caused by use of unauthorized firmware or drivers, or unauthorized hardware alterations;
  13. Damage or loss ofProduct’s operation logs due to improper use;
  14. Original warranty stickers (“fragile” labels) altered, defaced or removed;
  15. Original barcode or SN label altered, defaced or removed;
  16. Mixed boards: any or all of the hash boards, control boards, or power supply units are not the original parts of such Product, or anything preventing us from determining whether these parts are original;
  17. Direct operation of Products without connecting drainage assemblies (applicable to Products requiringconnection to drainage assemblies);
  18. Daily wear and tear;
  19. Any reason other than those caused by us that makes it impossible for us to diagnose whether the Product is under warranty.

(3) Product sent for Maintenance without proper packaging, including unpacked Product, Product without sufficient cushioning material, etc. For the suggestion of proper packaging, please refer to the website: 《 Packaging Recommendations for Returning ANTMINERS for Repair 》.

(4) As to chips missing in hash boards, you shall bear the cost of the chips replaced in case the hash boards are repairable.

 

4.3.2 For Products that are not entitled to free Maintenance service, we will provide you with the estimated charges and return the repaired or replacement products after you have paid for the Maintenance service.

 

4.4 Special provisions of Mixed board Products

 

4.4.1 You agree that we have the sole discretion in determining whether your Products belong to mixed board Products.

 

4.4.2 In the case of mixed board Products, we will inform you of the repair options:

  • You may pay a service fee in accordance with the fee estimate, and we will return repaired or replacement products; or
  • You may choose not to repair such Products and we will return them directly to you after you have paid for the return freight and other fees (if any).

 

4.4.3 The repaired mixed board Products enjoy the Warranty Period of 15 days.

 

4.5 EOS Policy

 

We will issue EOS notifications for certain Product models on this website. When the period of notification expires, we shall no longer provide the After-Sales Maintenance Service of that Product model either for free or for charge. You will not be able to create a Repair Ticket on this website from the expiration of the EOS notification period.

 

Article 5 Fees and Payment

 

5.1 You can refer to   How much does a repair cost?  for more details about service fees; provided, however, that the exact amount of the service fee shall be determined at the time of Service.

 

5.2 You should pay for After-Sales Maintenance Service related fees (the “service fee”) in US dollars within three (3) calendar days after we have provided a fee estimate. We will only deliver the repaired or replacement Product after receiving your payment. You may pay for the service fee or other fees through bank transfer (USD). We reserve the right to change the payment method and you should refer to the payment instruction indicated on this website.

If you choose to pay through bank transfer, please make sure that you have uploaded to the webpage of After-Sales Maintenance Service order on this website the payment screenshot containing the payer’s name and the Repair Ticket ID, upon your payment. Otherwise, we have the right not to deliver the repaired or replacement Product.

 

5.3 If you fail to pay the applicable service fee within thirty (30) calendar days after we have provided the fee estimate, we will charge you an additional storage fee commencing the 31st calendar day after we have provided the fee estimate at a rate of USD [1.5] per day for mining Products and USD [0.75] per day for other Products. If you fail to pay the applicable service fee within ninety-five (95) calendar days after we have provided the fee estimate, we will deem that you have abandoned your Product and we may dispose of your Product in accordance with applicable laws, including selling your Product at a private or public sale to pay for any outstanding service fee and other fees. We reserve our statutory and any other lawful liens for unpaid fees.

 

5.4 If any Product is stored at our service location, including due to your failure to create a Repair Ticket or any inconsistency between the Repair Ticket and the shipped product information, we will charge storage fees commencing the 31st day after accepting the parcel of the Product, at the rates set forth in Section 5.3. If you fail to pay the applicable service fees within ninety-five (95) calendar days after we have provided the fee estimate, we will deem that you have abandoned your Product and may dispose of your Product in accordance with applicable laws, including selling your Product at a private or public sale to pay for any outstanding service fee and other fees. We reserve our statutory and any other lawful liens for unpaid fees.

 

5.5 You shall strictly comply with any applicable tax laws and regulations. Any activities by using the payment service provided by this website or the third-party payment authority to violate the applicable tax supervision laws and regulations or other illegal activities are prohibited. Any loss caused by your violation of any applicable laws, regulations, normative documents and policies shall be borne by yourself and you shall reimburse us or any third party for losses and damages arising therefrom. Furthermore, we shall have the right to terminate the service in case of your breach of this Policy.

 

Article 6 Return

 

6.1 Unless otherwise provided under this Policy or applicable law (including any disposition of abandoned products), we will return your repaired or replacement product to the mailing address you have furnished when you create the Repair Ticket (unless you provide alternative instructions). If your Product is returned to us because delivery could not be completed at the address given, we will attempt to contact you for an alternative mailing address. Commencing the 31st day from the date of return to us after a failed original delivery attempt, we will charge storage fees per Section 5.3. If we need to redeliver the Product or the Product is returned due to your reasons, you shall bear all related costs (including freight, customs, etc.). If within sixty (60) days after the original delivery attempt, you fail to provide an address at which we or our agent can successfully deliver your Product, we will deem that you have abandoned your Product and may dispose of your Product in accordance with applicable laws, including selling your Product at a private or public sale to pay for any outstanding fees. We reserve our statutory and any other lawful liens for unpaid fees.

 

6.2 We will use the carrier you have selected on the Repair Ticket to return your Product whenever possible. If your preferred carrier cannot deliver the Product to the address provided in the Repair Ticket, we will deliver the Product using an alternative carrier without prior notice of such alternative arrangement. If you request that your Product be returned by air, we will charge you additional freight.

 

6.3 You will be responsible for delivering the Product to our service location and prepaying freight and any additional fees in connection therewith. Unless your Product is a Non-maintenance Product, a mixed board Product, or a Product needs to be scrapped (in such case, you can choose not to repair the Product and request us to return the Product at your own expense), we will be responsible for returning the Product to you and bear the return freight expense. The local tariffs, taxes and other related expenses (if any) shall be born by you. Please note that the ship-from address of repaired or replacement products may not be the same as the ship-to address to which you delivered the Product.

 

6.4 Please send the Products to our designated address on a freight-prepaid basis. If you ship freight collect or send the Products to any non-designated address (including logistics pick-up points), we will be unable to receive the Products, and you shall bear all resulting consequences.

 

6.5 We will send repaired or replacement product to the address provided by you and to the recipient you designated in the Repair Ticket. You shall be responsible for any risk of loss of parcels and any additional costs caused by any incorrect or incomplete information.

 

6.6 For DOA and Second DOA, and if the Product is not subject to Sections 4.2 and 4.3 above, you can apply for transportation subsidies not higher than the logistics official charging standards on this website after sending us the Product for Maintenance (however, you shall bear the insurance/declared value portion). When applying for a transportation subsidy, you need to provide us with proof of the freights you have paid, which proof shall not be forged, smudged or modified. We reserve the right to decline your application for shipping subsidies if the conditions set forth in this section 6.5 are not met. To be specific, the transportation subsidies will be provided to your DOA account in the way of coupons rather than cash. You may refer to this link for the use of the coupons: https://support.bitmain.com/hc/en-us/articles/360006609473.

 

6.7 When mailing Products eligible for transportation subsidies, please mark them clearly. Otherwise, we may not be able to distinguish eligible and ineligible Products and may refuse any subsidy issuance.

 

6.8 Once we dispatch the returned Product to you, the risk of loss or damage to the Product transfers to you upon our delivery of the parcel to the first carrier. In the event of any loss of or damage to the Product during transportation, you shall resolve such disputes directly with the carrier.

 

Article 7 Compliance with Laws and Regulations

 

7.1 You guarantee that you are a legally established legal person, other entity or a natural person with full civil capacity and ability under the laws of your jurisdiction; and you are eligible and capable of entering into and performing this Policy.

 

7.2 As the initiator of this After-Sales Maintenance Service, you guarantee that you have the right to send the request with accurate, complete and legal information, and you agree to bear the transaction risks and losses arising therefrom. We shall only proceed according to your request and would not bear any liability arising from your request.

 

7.3 You guarantee that you shall comply with any operation rules and regulations issued by this website and its authorized service providers, and you shall not use others’ name to initiate any service of this website. You shall not take part in any illegal activities by using this website, including but not limited to fraud, money-laundering, cash-withdrawing and gambling. You shall not employ faked or invalid bank account numbers, nor make any bogus transactions by using the payment system of this website.

 

7.4 You guarantee that you are not listed in the “Entity List”, “Denied Persons List” or “SDN List” published by applicable United States government agencies, nor are you directly or indirectly belonging to or controlled by any of the subjects in the above lists, nor are you subject to any import and export controls, sanctions or restrictions imposed by the United States, China, the European Union or its member states. You guarantee that all information you have provided to us is true, accurate, complete, and not misleading.

 

7.5 You may not use or otherwise export or re-export the Products serviced except as authorized by the laws of the jurisdiction in which the Products were obtained. In particular, but without limitation, the Products may not be exported or re-exported in violation of export laws, including if applicable, export or re-export into any US-embargoed countries or to anyone on the US Treasury Department’s list of Specially Designated Nationals or the US Department of Commerce Denied Person’s List or Entity List. You represent that you are not located in any country or on any list where the provision of Product to you would violate the applicable law. You also agree that you will not use Products for any purposes prohibited by the applicable law.

 

7.6 You guarantee that the Products under this Policy are intended for civilian use only and may not be exported, re-exported or transferred to (a) any entity for military use; (b) any person or subject listed by the United States Government on the Entity List, Denial of Persons List, or Specially Designated Nationals List; (c) any end user involved in WMD-related activities. WMD-related activities include, but are not limited to, the following: (1) design, development, production or use of nuclear materials, facilities or nuclear weapons; (2) design, develop, produce or use missiles, or support missile programs; (3) the design, development, production or use of biological and chemical weapons.

 

7.7 You guarantee that you shall fully comply with all applicable laws and regulations regarding cryptocurrency-related businesses, including but not limited to laws and regulations regarding cryptocurrency transactions, cryptocurrency mining businesses and cryptocurrency technology services when using Products or Services. You shall not take any action that would cause this website to be in violation of any aforementioned applicable laws or regulations. We shall not assume any responsibility for any loss or damage arising from any violation by you of the aforementioned applicable laws or regulations and you shall be fully and exclusively liable for and shall defend, fully indemnify and hold harmless this website from and against any and all claims, demands, actions, costs or proceedings brought or instituted against this website arising out of or in connection with any violation by you of any aforementioned applicable laws or regulations in relation to cryptocurrency-related businesses.

 

7.8 You guarantee that the Product you send for maintenance has lawfully entered the country where the maintenance service center of your choice is located. You shall bear any responsibilities and costs arising from failure to comply with applicable laws and procedures for entry.

 

Article 8 DISCLAMERS

 

8.1 We do not guarantee that your Data will not get lost during the Services. It is your responsibility to back up your Data before sending in the Product for Services. We will not be responsible for loss, recovery, or compromise of Data, programs or loss of use of equipment arising out of the Services. You represent that your Product does not contain illegal files or data.

 

8.2 Successful Maintenance depends on the extent of damage to the Product and we do not guarantee in any form.

 

8.3 TO THE EXTENT PERMITTED BY LAW, THE EXPRESS WARRANTIES, CONDITIONS AND REMEDIES SET OUT IN THIS POLICY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS, TERMS, UNDERTAKINGS, OBLIGATIONS AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, BITMAIN SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL STATUTORY AND IMPLIED WARRANTIES, CONDITIONS, TERMS, UNDERTAKINGS, OBLIGATIONS AND REPRESENTATIONS RELATED TO OR ARISING IN ANY WAY OUT OF THIS POLICY, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, CARE, SKILL OR FITNESS FOR A PARTICULAR PURPOSE.

 

8.4 AS A CONSUMER, YOU MAY HAVE CERTAIN ADDITIONAL RIGHTS WITH REGARD TO SERVICES AND PRODUCTS PROVIDED UNDER THIS POLICY. PLEASE REFER TO YOUR LOCAL CONSUMER AUTHORITY FOR MORE INFORMATION ABOUT YOUR RIGHTS. IF NOT COVERED BY THESE RIGHTS, BITMAIN DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST, CORRUPTED, OR COMPROMISED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES. EXCEPT AS EXPRESSLY PROVIDED HEREIN, BITMAIN WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, BITMAIN IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT OF YOUR ORDER. IN CONSUMER CASES, THE LIABILITY FOR (1) PERSONAL DEATH AND INJURY AND (2) FRAUD MAY BE WIDER THAN NEGLIGENCE CAUSED LOSS AND IN SUCH CASES BITMAIN DOES NOT SEEK TO EXCLUDE THIS LIABILITY.

 

8.5 Upon the expiration of the EOS notification period of a certain Product model, we shall be exempted from any liabilities arising from or in connection with the malfunction of the certain Product model caused by all and any reasons.

 

8.6 BITMAIN global after-sales official repair center is a third-party company authorized by BITMAIN to provide maintenance-related services for ANTMINER products, and any statements it makes or any information it provides (including but not limited to reports, screenshots, videos, papers, emails, chat records, etc.) cannot represent the position of BITMAIN, BITMAIN assumes no legal responsibility.

 

Article 9 User Information Posted on the Website

 

9.1 Any information sent, transmitted or uploaded by you on this website, such as email address, delivery contact, bank account number, ID type, ID information, mobile phone verification code or other information or data (collectively, “User Information”), shall be true, legal and valid. You understand and agree that you are obligated to maintain the authenticity and validity of the user information provided by you. You shall timely update the user information you provide. If we are required by the laws or supervision authority that we as trading counterpart must verify the user information for some customers, we will be in accordance with the law from time to time to check that your user information. You should cooperate to provide the latest, true, complete and effective user information.

 

9.2 You agree to grant us and our contractors and business partners the exclusive and transferable right to use, copy, store and distribute such User Information, and to derive works from it or integrate it into other works.

 

9.3 For the convenience of your use of this website, online payment and other related services, you authorize us to provide your information generated in the process of account registration and trading to the third party payment institutions and other related services provider; or to collect your information provided or generated in the process of account registration and trading from us, the third party payment institutions and other related services provider.

 

9.4 You agree not to release, upload or transfer any user information in violation of host country Internet-related laws and regulations, or infringing upon any third party’s intellectual property rights, privacy rights or other legitimate rights, i.e., using others’ receiving contact information or email address without his/her consent. You understand and agree that we have the right to delete any User Information for any reason or without any reason, including, without limitation, (i) that violates this Policy, (ii) that is offensive or illegal, or (iii) that may damage, infringe or threaten the rights of any User and/or any other person or entity.

 

Article 10 Agree to Receive Notifications Sent by Us

 

10.1 When you register as a user of this website and login or transact through the user account, you should provide us with real and effective contact information (including your email address, phone number, mailing address, etc.). Once your contact information is changed, you have an obligation to update it and maintain it can be connected.

 

10.2 We will send you all kinds of notices to one or more of your above contact ways, which may have a material beneficial or adverse effect on your rights and obligations, so please pay attention to them in a timely manner.

 

10.3 A notice shall be deemed to have been given on the following dates:

  • If it is published through this website, WeChat Official Account, Weibo, blog, etc., the date of publication shall be deemed as the effectively-served date.
  • SMS messages successfully delivered to the contact phone number provided by you and E-mail messages successfully delivered to the email address provided by you will be deemed effectively served.
  • If a notice is served through a social communication software, it shall be deemed to have been effectively served upon successful delivery.
  • Notices sent by express mail service shall be deemed to have been duly served on the fifth calendar day starting from the date of posting.
  • If the service is made by more than one means, the earliest date of service shall be deemed as valid.

 

10.4 You agree that we have the right to send you certain information relating to this website. We will send you an electronic version of the information to the email address you registered at the time you created your account. You have the right to prohibit the distribution of information in accordance with applicable law, but if you do so, we may revoke some of your rights on this website.

 

10.5 By accessing and using this website, you agree that you will be prepared with the software and hardware necessary to receive such notifications. If you do not agree to receive any notice electronically, you should stop using or accessing this website.

 

Article 11 Cooperate with the Investigation

 

11.1 If your account has suspicious transactions, illegal transactions, risky transactions and other risk events, you agree that we have the right to provide your registration information, transaction information, identity information, logistics information, etc. on this website in accordance with the requirements of relevant judicial authorities, supervision authorities or third-party payment agencies to cooperate with the investigation. In addition, you are obligated to provide further information upon our request, if necessary.

 

11.2 If the anti-money laundering system screening finds out your trading data is abnormal, in order to comply with the relevant anti-money laundering laws and regulations and regulatory requirements, you agree that we shall have the right to submit your transaction information to the state supervision authorities and the third-party payment institutions, including but not limited to your name, account number, name of financial institutions of the account, trading background and so on. If we do not have full possession of the above information about you, you need to provide the above information within the time limit required by us.

 

11.3 If the Product you send for maintenance is suspected of involving any violation, illegality, crime, or other abnormal event, you agree and authorize us to temporarily retain your Product to cooperate with required investigations and to provide the relevant products or information to competent authorities in accordance with law. If necessary, you are obligated to provide the information and materials you possess within a reasonable period to cooperate with such investigation.

 

Article 12 TERMINATION OF ACCESS & LIABILITY

 

12.1 If we believe that any of your actions violates any applicable laws, this Policy or other terms (as defined in “Compliance with Relevant Terms” under this Policy) or damages the interests of other users, affiliates or us, including but not limited to fraud, theft or misappropriation of others’ account, theft or counterfeiting of bank card number, theft or misappropriation of others’ payment terminal equipment. If the following events occur, we may terminate or suspend your access to all or part of this website without prior notification: (1) you have endangered others’ security of transaction or account; (2) the cardholder refuses to pay; (3) you have refused to cooperate with the investigation.

 

12.2 If your conduct causes us and/or our affiliates and third parties to suffer losses (including direct economic losses, loss of goodwill and indirect economic losses such as fines, compensation, settlement fees, attorney’s fees and legal costs paid to external parties), you shall indemnify us and/or its affiliates and third parties for all the above-mentioned losses.

 

12.3 If your conduct causes us and/or its affiliates and partners to be subject to a third party’s claim, we and/or its affiliates and partners may recover from you for all losses after we assume monetary payment and other obligations to the third party.

 

12.4 If your conduct causes any loss to a third party or you fail to perform the obligation of compensation, you agree to entrust us to use our own funds to pay the above amount on your behalf, and you shall return such amount and compensate us for all the losses caused thereby.

 

12.5 You agree that we and/or our affiliates may directly set off amounts payable to you under other agreements with us and/or our affiliates and may continue to claim any amounts due but not paid by you.

 

Article 13 Force Majeure

 

“Force Majeure” refers to all events occurring after the execution of this Policy, which cannot be foreseen at the time of execution, whose occurrence and consequences are unavoidable or insurmountable, and which prevent either party from performing this Agreement in whole or in part. These events include earthquake, typhoon, flood, fire, war, riot, civil unrest, epidemic or government behavior (including but not limited to government embargo of hardware, software, technology related to the Product or Service, etc.), international or domestic transportation interruption, and other events deemed as force majeure under applicable law or general international business practices. Lack of funds by either party shall not be an event of force majeure.

 

After the occurrence of a force majeure event: (1) The party affected by the force majeure event shall not be deemed to be in breach of this Policy if it suspends its performance of this Policy within the period of delay caused by the force majeure event, and shall not be liable for the delay or failure to perform its obligations under this Policy caused by the force majeure event; (2) The party affected by the force majeure event shall immediately notify the other party in order to mitigate the loss that may be caused to the other party, and shall provide proof of the occurrence and estimated duration of the force majeure event within 15 working days after the occurrence of the force majeure event; (3) The liability for delay of monetary debts shall not be discharged due to force majeure.

 

Article 14 Governing Law and Dispute Resolution

 

14.1 You agree that the laws of Singapore, without regard to principles of conflict of laws, will govern this Policy and any dispute of any sort that might arise between you and BITMAIN.

 

14.2 Any dispute, controversy, difference or claim arising out of or relating to this Agreement, including the existence, validity, interpretation, performance, breach or termination hereof or any dispute regarding non-contractual obligations arising out of or relating to this Agreement shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Center in accordance with UNCITRAL Arbitration Rules in force when the notice of arbitration is submitted. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English. The decision and awards of the arbitration shall be final and binding upon the parties hereto.

 

14.3 Should you in any manner have violated or threatened to violate BITMAIN’s, its affiliate’s, subsidiary’s, or its associates’ intellectual property rights, BITMAIN may seek injunctive or other appropriate relief in any court or arbitration center of our choice. You consent to exclusive jurisdiction and venue in such courts or arbitration center.

Miscellaneous

 

14.4 If any of the aforementioned terms are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such term shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the term, so that the terms shall remain in full force and effect.

 

Article 15 Compliance with Relevant Terms

 

Compliance with Relevant Terms: You shall also observe the terms and conditions on these webpages: Policy of Use of Product (please refer to: Conditions of Use ) and Privacy Policy (please refer to: The BITMAIN Privacy Statement ). Some services on this website (including but not limited to the on-line pay service) are provided by our business partners. When you use such services, you shall also observe the rules, terms and agreements provided by these business partners concerning the specific service (collectively, “Other Applicable Terms”).

 

Article 16 Miscellaneous 

16.1 Please refer to the   Repair Guide   for the contents not specified in this Policy. In case there is any conflict between this Policy and the Repair Guide, this Policy shall prevail. We reserve the right to illustrate/interpret this Policy.

 

16.2 Each of our worldwide repair sites has a specific range of services, as detailed in the Repair Guide. Please be sure to contact our customer service staff in advance to choose the best repair site for you.

 

16.3 We may make changes to our Products or Services, or to the applicable prices for such Products or Services. The information provided online with respect to Products and Services may be out of date, and BITMAIN makes no commitment to update the information provided online with respect to such Products or Services.